You can make great money working in sales but also a real pain when you’ve to deal with certain types of customers.
Here’s 9 of the most annoying types of customers that we’ve all had to put up with.
1) The Speed Demon
They want everything done not right away but 5 minute ago.
Generally this they pass their own poor time management onto you as they’re late to request information and they need you to make up the difference.
They are impatient and take up a large proportion of your time.
2) The Overseer
They want to follow your every move, know your exact plan and they demand your respect.
They will patronize you, give you condescending looks and challenge your professionalism every time they meet with you.
3) The VIP
They’re friends with your boss or even worse the CEO of your company.
They have an overinflated self worth when they get in contact with you and they know they can leverage their connections to get special perks or treatments that others can’t.
This is why you resent them and actually try and wind them up. Just enough so they notice, not enough that they get you fired.
4) The “Expert”
They ask you product questions they know the answers of to test your knowledge.
They honestly think they know more about your product and service than you do. It’s not like you’re talking to 10 people a day it…
Even more annoying is when a genuinely nice prospect comes along into your world but they bring an ‘expert’ with them.
5) The Lingerer
They come in two forms –
a) The Lingerer who wants to be your friend and demands that you hang out with them even when they’re not buying anything from you.
b) The dude that shows up at 5.05pm and fully expects you to hang around either in person or on the phone to listen to their worries long after you should be at home with your family (or xbox).
They have no comprehension that you are not your sales job. You’re a person and you deserve your own free time too.
6) The Screamer
They walk into your office and YOU’RE SURE THEIR VOICE GETS LOUDER. PERHAPS THEY THINK THEY CAN MAKE DEMANDS ON PRICE OR THE SERVICE YOU OFFER IF THEY ACT MORE AGGRESSIVE?
It’s just simply embarrassing dealing with these people when others are around.
7) The Decision maker
They buy but you know they’ll be back. They’re never quite sure they’ve made the right decision and they’ll take a hell of a lot of comforting from you if they’re not going to ask for a refund in the near future.
8) The Best Buddy
They mistake the fact that you’re being paid well to speak with them for a real friendship.
They are generally needy but if you can put up with their constant need for attention they make great, long term customers.
9) The Haggler
They don’t understand that you don’t set the pricing, you just sell the product. You’re happy to introduce them to your sales manager at first because it takes their constant price debates away for a while but they’re never satisfied.
They’ll close a deal with your boss but then come back to you to sign agreements for more services, benefits and guarantees than you’d ever be willing to offer them.
Are there any others that we’ve missed? Let me know in the comments below.